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Professional Service Advisor Training

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Feeling Overwhelmed? Training Might Be the Solution You’ve Been Avoiding.

As a shop owner, you’re juggling everything—staffing challenges, customer complaints, tight margins, and keeping up with technology. The days are long, and the pressure never seems to let up. You know training could make things better, but how can you take a step back when every day feels like a fire to put out? Here’s the truth: without the right tools, skills, and systems, the stress will only grow. Training isn’t just another task on your plate—it’s the solution to lighten the load.Use this area to describe the image or provide supporting information.
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Course curriculum

    1. Welcome the the Thinkific learning management system

    2. Welcome What to Expect

    3. Welcome - Who is your instructor

    1. Dealership vs Aftermarket

    2. Client Spending

    3. Vehicle Ownership

    4. Tirecraft Celebration Commercial

    1. The initial contact

    2. Initial contact Quiz

    3. Before the customer arrives

    4. Before the client arrives - Quiz

    5. The Client arrival

    6. The client arrival Quiz

    7. The Technician process

    8. The Technician process Quiz

    9. The Consultation Process

    10. The Consultation Quiz

    11. The delivery of the vehicle

    12. Service Process Resources

    13. Copy of The Service process in PDF - downloadable

    1. Introduction to the Inspection

    2. Why does the DVI process works

    3. Elements of a great inspection.

    4. The Technician process

About this course

  • Free
  • 24 lessons
  • 3 hours of video content

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Meet Your Instructor

ALAN BEECH

With over three decades of experience in the automotive industry, Alan Beech has walked the path of a shop owner and business leader. Starting his journey in a Goodyear shop, Alan eventually managed 25 corporate stores before purchasing his own. Over 23 years, he transformed his shop, Beech Motorworks, into a highly profitable business renowned for its expertise in German car repair and exceptional customer service. Today, through Beech Consulting, Alan dedicates his time to coaching and training aftermarket shop owners and their teams. He combines practical experience with proven strategies to help shops thrive, especially during the chaos of busy seasons. Alan has also founded innovative initiatives like Tire Hotel, a national tire storage company, and runs peer-to-peer 20 groups, guiding owners to set and achieve their goals. Alan’s passion lies in empowering shop owners to overcome challenges, streamline operations, and build sustainable success. With his real-world experience and actionable insights, Alan is the trusted partner you need to take your business to the next level.

FAQ

  • What will I learn from the training?

    You’ll master critical aspects of running a successful shop, including: • The Service Process: Learn a step-by-step approach to handling customers from the initial contact to final follow-up, ensuring smooth operations and exceptional service. • Inspection Training: Discover how to conduct and communicate comprehensive vehicle inspections that build trust and drive sales. From capturing the right details to presenting them effectively, we’ll cover it all. These skills are designed to enhance efficiency, increase revenue, and improve customer satisfaction.Address common questions ahead of time to save yourself an email.

  • Who is this training for?

    This training is designed for automotive repair shop owners and their staff who want to improve their processes, enhance customer service, and build a more profitable, sustainable business.Address common questions ahead of time to save yourself an email.

  • Include questions a potential student may have before purchase.

    Address common questions ahead of time to save yourself an email.