Watch Intro Video

Professional Service Advisor Training

Watch an introduction to the course

Transform Your Shop

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Discover Greatness

  • Icon & text

    Use an icon and text to communicate the value proposition and share the specific benefits of your offering. What makes it unique in your market?

  • Icon & text

    Use an icon and text to communicate the value proposition and share the specific benefits of your offering. What makes it unique in your market?

  • Icon & text

    Use an icon and text to communicate the value proposition and share the specific benefits of your offering. What makes it unique in your market?

Get Extra Support With Performance Groups

Performance Groups consist of five to ten people that meet on a monthly basis, either in person or online. Group members discuss issues that are holding them back, and disclose the processes and methods that are helping them to excel. Openness and transparency, combined with 100% confidentiality, ensures that Performance Groups focus on the interest of each group member. It’s like group therapy for your business.
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Course curriculum

    1. Welcome the the Thinkific learning management system

    2. Welcome - Who is your instructor

    1. James Carter interview

    2. What does the future hold

    3. Dealership vs Aftermarket

    4. Client Spending

    5. Vehicle Ownership

    6. Tirecraft Celebration Commercial

    1. The initial contact

    2. Initial contact Quiz

    3. Before the customer arrives

    4. Before the client arrives - Quiz

    5. The Client arrival

    6. The client arrival Quiz

    7. The Technician process

    8. The Consultation Process

    9. The Consultation Quiz

    10. The delivery of the vehicle

    11. Service Process Resources

    12. The Technician process Quiz

    13. The Service process in PDF - downloadable

    1. Introduction to the Inspection

    2. Why does the DVI process works

    3. Elements of a great inspection.

    4. The Technician Inspection process

About this course

  • Free
  • 25 lessons
  • 3.5 hours of video content

  • 52 weeks of training

  • Weekly videos, quizzes, and/or assignments

  • Monthly performance group sessions

  • Additional resources, private Facebook page, and support calls

  • Q&A's with industry experts

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Meet Your Instructor

ALAN BEECH

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Pricing

Clients Discovering Greatness

Ryan Boyle

Director of Marketing, Regional Car Distributors

Both our dealers and employees are drawn to Alan’s abilities to relate his experiences and knowledge and translate them to how we can better service our customers. Alan’s marketing expertise also helped each participant to recognize the unique value of their business and how to sell that value.

FAQ's

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  • Include questions a potential student may have before purchase.

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